Customer Support Representative

Full Time

Job Description

WorkRamp empowers employees to reach their full potential. We build on-boarding, training, and development products that businesses use to accelerate employee growth. Today, companies including Slack, Square, and PayPal, use WorkRamp to develop thousands of employees worldwide. WorkRamp is a people-driven company with the belief that businesses should not only build lasting products but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

What’s the opportunity?

We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.

What will I be doing?

Answering and troubleshooting issues on chat, email, and phone via our support ticketing system
Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack
Working closely with product and engineering to escalate any high priority issues and trends
Have the opportunity to experience a fast-paced startup environment
Shift Hours: 7am – 4pm ET (4am – 1pm PT)

What skills do I need?

2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)
Strong technical and written skills
Ability to communicate complex concepts to customers
Process driven and having attention to detail
Eagerness to respond to tickets to ensure that all SLA response times are met
Empathy for customers and diligence to resolve problems to provide customer satisfaction
Passion for the startup experience