Social Media Manager

Full Time

Job Description

Exactly 45 billion dollars is locked up in cash security deposits. We prove that there’s a better way. Rhino is bringing financial flexibility to renters everywhere.

We give renters a choice in a transaction that never offered choice before. We replace upfront security deposits with affordable insurance that saves renters hundreds and thousands of dollars. To date, we have saved renters over $150 million and are trusted in over 1 million homes across all 50 states.

Founded in 2017 and VC backed, Rhino’s mission is to utilize technology to offer products and services that break down financial barriers and offer a win-win solution for both renters and property owners/managers alike.

As social media manager, you’ll focus on creating original text and content, managing posts (Facebook, Instagram, LinkedIn, Twitter and more) and responding to followers in a timely, thoughtful manner. We expect you to be up-to-date with the latest digital technologies and social media trends, with a passion for staying connected online and an eye for opportunities to build awareness and support for our business and mission.

In this role you will:

Manage social media platforms – Facebook, Instagram, Linkedin and Twitter, BBB, Google Reviews, or customer reviews platform etc.
Manage day-to-day community engagement and communications. Including– but not limited to, legal and product response protocols, 1:1 communication with customers, management of strategic and tactical differences between social channels, pre-programmed posting schedule, etc.
Manage strategy of customer reviews and ensuring we can acquire positive reviews and properly address negative feedback with best in class service
Act as a liaison between our social media community, product management, PR, product support, and sales teams
Grow our social media presence by developing content and campaigns that speak to the experiences and needs of our customers
Quickly coordinate digital responses and events at the speed of the news cycle that may include legislative work, company statements, and other creative actions
Display impeccable written communication, creative writing, and organizations skills
Write engaging copy for social posts, content titles and descriptions and post across multiple platforms
Monitor social media accounts for engagement from social followers, respond to comments and messages received on social media
Review and synthesize social media analytics across platforms to determine areas for growth, identify best performing content, and be strategic about new opportunities for engagement
Participate in improving our overall community engagement by looking for opportunities to improve our current processes and escalating those to management

We’re ideally seeking:

3-5 years of experience in a similar role
Self-starter, highly motivated, positive demeanor, excellent communicator, and able to juggle multiple assignments simultaneously
Polished with excellent interpersonal, communication skills and strong verbal and written skills
Analytical with a comfort in dealing with numbers and reporting
Ability to adapt to change and continually evolve skills to meet the ever changing needs of the company