Community Manager

Full Time

Job Description

Klaus is a conversation review (QA) platform for customer support teams that makes giving internal feedback easy and systematic.

Our hybrid team with offices in Tallinn has embraced the remote-first mindset from day one. We are growing quickly and are looking for a Community Manager to join our marketing team remotely from anywhere between UTC and UTC+5.

What you’ll be doing:

Developing the community strategy working closely with the marketing, partnerships, and sales teams
Building relationships with customers, industry professionals, and partners
Immersing yourself in our online community, driving engagement, and being known as the person that knows everybody and everything related to Klaus
Finding opportunities to bring Klaus to the attention of customer service decision-makers
Organizing and managing events to boost brand awareness (both virtual and in-person, once we can all get together and travel again 🤞)
Refining success metrics and inputs that show the impact of your work
Working on exciting (sometimes very weird) projects across different channels

What we’re looking for:

Excellent verbal and written communication skills (our work language is English)
Critical-thinker and problem-solver, ability to self-motivate and stay on task with minimal supervision
Ability to identify and track relevant community KPIs
Positive, company-first attitude, strong collaborator with proven ability to partner/lead cross-functional efforts
Proven work experience as a community manager or similar role
Located in Tallinn, Estonia, but we are open for the right remote candidate, assuming significant past remote work experience and located in UTC to UTC+5
Background working in a support-related field or a startup is a plus!

What we’re offering:

Work in an exciting, rapidly growing startup environment
Remote-first culture – work from anywhere with colleagues from 6 different countries
Base pay + meaningful stock option package
Lots of cat gifs