Customer Happiness Representative

Job Description

As a Customer Happiness Representative:

• You will be committed to successfully understanding the GrowFlow product and delivering support to all customers.
• You will be responsible for providing coverage where needed, and will be expected to contribute to the continuous support and improvement of the Customer Happiness team.
• You will aid in maintaining External and Internal Training & Support processes & documentation, and you will be expected to answer any questions or be the point person on solving any issues surrounding all GrowFlow products.

You will be responsible for the following:

• Customer Happiness & Retention
• Ensuring customers are responded to and solutions are provided.
• Improving time to response/resolution, NPS, CSAT, Reviews, Retention, Team happiness & growth, Education/Help Desk material health.

We are looking for people who:

• Have a proven track record of great customer service experience (bonus points for SaaS/tech startup customer support experience).
• Are tech savvy and hungry to improve technical skills.
• Have the ability to identify customer needs and successfully implement solutions.
• Have excellent verbal & written communication skills; you can explain complex issues in simple terms and adapt your tone for different users.
• Are humble, friendly, and genuinely loves helping people and solving problems.
• Previous experience with using state compliance software or in the cannabis industry needed.

If you have a passion for helping others, being an integral part of a close-knit team, and delivering dynamic and robust solutions, this could be the perfect fit for you!

Other Details

• We are a fully remote company and this position will be remote.
• We are looking for someone who is ready to join us full-time after a brief trial period (all our employees do this).
• We offer health benefits, 401k, unlimited time off, charity matching, and other cool perks.
• We are offering an annual starting salary of $40,000 USD.