The next 10 years will be dominated by community-driven companies. But creating a successful community is often difficult and time consuming.
Commsor helps companies and teams build better communities. We’re creating powerful tools including analytics, automation, a Community Network Manager (CNM), and more. You’ll be joining a well-funded, fully distributed team with ambitious goals, and have the ability to make a direct and lasting impact on the team and product.
About this role
We’re looking for our first Community Success hire! This is not your typical community management OR customer success role. In fact, it’s an entirely new position we’ve invented that we’re sure will be replicated across the industry as more and more companies adopt the “community first” approach. You’ll report in to the Head of Community (HoC), and will be responsible for assisting with the health and happiness of our own community, as well as our customers’.
What will you do at Commsor?
- Onboard new customers and provide ongoing product training and support (you’ll be helping these companies with community best practices and setting them up for success)
- Write and keep product documentation up to date for both for the Commsor product as well as the Community Club (feature overviews, tutorials, one-pagers, etc.)
- Work with the Sales team to assess if/when a customer needs additional tools or assistance
- Work with HoC to build out a plan for what long-term success beyond the product looks like
- Work with the Product team as an advocate to help define feature requests and needs from customers and design partners
- Assist with writing Community focused content for our newsletter and websites
- A whole lot of other misc fun projects that come with being at a startup
Here’s what we’re looking for
Experience building and managing communities
We want someone who lives and breathes community, who can help educate and excite our customers. You will essentially be acting as a community consultant who can provide insights and extensive knowledge to our customers.
You don’t necessarily need to have prior experience with account management (though having some sort of support/success background is preferred), but you should feel comfortable speaking with anyone in any role to make sure they have what they need to succeed.
Each of our customers will have their own unique set of requirements and issues that arise, and you will need to come up with creative ways to address them.
There’s a lot going on, and we need someone who is exceptionally organized and able to stay on top of all of the details to ensure we give our customers and community the time and attention they require.
We are a fully remote, global team that works both synchronously and asynchronously, and we want someone who is able to thrive in that work environment.
Because of our distributed work setup, we have very few meetings. You must be great at communicating, and unafraid to reach out and ask questions. Be comfortable owning, communicating, and presenting information on specific projects or initiatives, both in writing and (virtually) in person.
We’re a small (8 people) fully distributed team, currently spanning California to Poland and we take pride in our ability to function as an effective remote organization. We offer market-rate salaries (including equity), a home office stipend, unlimited vacation (mandatory 3 weeks per year), insurance, as many books as you could ever hope to read, and a tight-knit group of people passionate about creating for the future of community.
We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap – you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.
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