E-Learning Customer Support Rep

Job Description

Back-to-School e-learning Support! Apply now!

This software is a Learning Management System (LMS) used by teachers and students across the world that allows the sharing of resources, creation of assignment and quizzes, and the assistance of running a classroom or learning environment.

We’re looking for highly motivated mods who are excellent at self-directed work and research. Our responsibilities will include answering tickets to students, instructors, and parents via email, chats, and phone calls.

The Ideal Mod Contractor:

• Is technically-minded and has a basic sense for computers and technology.
• Is able to type above 30WPM – Ideal 60+
• Has CS-Ticket Knowledge – Ideal some technical troubleshooting Knowledge
• Has Google Documents and Sheets experience
• Has Zendesk experience, including Zendesk Talk/Chat
• Has Familiarity setting up and using VPNs
• This is not a phone position, but being able to pitch in with our existing team with phones is a plus.

Ideal Availability:

• Available at least 20 hours+ per week, and willing to take chats in the future
• 5 am – 5 pm PST M-F preference, but not required.
• At least one weekend day available preferred.

To Apply: Click the “Apply For Job” link on this page.

All interested parties will receive a response within two weeks.